All orders are processed as soon as possible. Most orders that are made before 5:00 a.m EST on that day will be processed on the same day. All orders after 5:00 a.m EST will be processed the following day. Processing can take up to two business days. Mind you that these days are only referred to business days. Holidays, weekends, any other non-business days are not included.
To exchange for a different size of that same item, you must ship it back, shipping for an exchanged item is absolutely free. When we have huge sales and are backed up with orders we would normally make an announcement on the website and how many additional days needed. Sorry for any inconveniences.
SELECTED STANDARD SHIPPING
If you have selected standard shipping your order will proceed as follows. Processing time followed by the Standard shipping time. Minimal to Maximum time needed, 3 to 10 Business days.
SELECTED ONE DAY SHIPPING
If you have selected one-day shipping your order will proceed as follows. Processing time followed by one-day shipping time. Minimal to Maximum time needed, 2 to 4 Business days.
Any Packages That Have Been lost in transit will be investigated. We do not take any responsibility for lost packages. The investigation can take up to two weeks. If your package was lost, Contact the Carrier Chosen. This can be done during Our investigation or afterwards. We will work diligently to try and find your package. Make sure That Everything is correct before you complete your purchase. SurgeStyle Boutique is not responsible for any delays or unclaimed packages due to incorrect information. Such as customer names, phone numbers, Addresses or packages simply Being unclaimed. If your package gets sent back to SurgeStyle Boutique due to it being unclaimed and is undamaged, we would happily resend it for an additional shipping fee, Otherwise, You Can get a refund and shop again on our website.